Our team was engaged with the largest bank in the U.S. to re-imagine their enterprise-level human resources portal experience and transform their legacy designs to innovative and user-friendly experience for their employees in the U.S.
When I joined the company, the project was shifting from conceptual design phase to detailed design phase. My primary role was creating detailed design wireframes for development phase. I was in charge of designing category landing pages, content pages and the mobile application of this redesigned HR portal.
One of the employees’ complaints was they could not find the right information on their HR portal. They considered the HR portal had too much irrelevant information. To better surface curated and personalized information, our solution defined a dynamic content architecture that’s based on employees’ profiles. The design serves as a dashboard that presented consolidated and personalized information via widgets and call to actions links.
The old Human Resources portal stored lots of poorly organized content which resulted in difficulties of finding useful information. Also, the old portal was like a link farm that directed users to different legacy systems without offering consistent user experience. Each system was managed by different functional groups. We interviewed with each stakeholder to understand the user needs and business cases of each system; we also consolidated over 13,000 content items and transformed them into a new library of 3,500 tagged digital articles and policies.
The redesigned HR portal was piloted in early 2014 and has received positive feedback from employees and senior leadership. It also has become a role model for all of the firm’s internal systems.
Worked closely with our content strategist and UX lead to analyze the existing content and define the content template structure on the Content Management System and information architecture for the redesigned HR portal.
Website – The old HR portal mixed content and action links together, there are no priorities of each piece of information. The challenge was how to strike a balance between “call to action” and “content reading” two types of tasks. The proposed solution was using widgets to distinguish “action items” from the plain content to help users navigate through the site and identify their important To-Do’s and relevant content that they are interested in.
Mobile – The mobile site is designed to be a handy task-oriented self-service HR portal. I worked with the UX lead at the client side to identify top requested HR tasks based on the call center data analytics. And I prioritized out the tasks that have widgets and mobile apps or mobile web to support users to complete the tasks.
After validating the wireframes and interactions with the project stakeholders and developers, I partnered with the visual designer Sonna Kim to create visual designs and iterate the designs based on received feedback.